ISU-ISU KEBOLEHPERCAYAAN SUMBER DALAM PELAKSANAAN AMALAN MEMBERIKAN MAKLUM BALAS PRESTASI MENURUT PEGAWAI PENILAI DAN PEGAWAI YANG DINILAI DI SEKOLAH MENENGAH

Issues of Reliability of Sources in the Implementation of the Practice of Giving Performance Feedback According to Reviewers and Reviewees in Secondary Schools

Abstract

Kajian tinjauan ini mengkaji tentang isu-isu berkaitan kebolehpercayaan sumber dalam pelaksanaan amalan memberikan maklum balas prestasi menurut pegawai penilai (PP) dan pegawai yang dinilai (PYD) di sekolah menengah di Sarawak. Seramai 56 orang PP dan 112 PYD telah terlibat. Pengumpulan data kajian dilaksanakan dengan menggunakan teknik pengumpulan data secara atas talian melalui aplikasi Google Forms dan data dianalisis menggunakan teknik analisis kandungan kuantitatif. Secara keseluruhannya, analisis menunjukkan isu-isu berkaitan kebolehpercayaan sumber dalam pelaksanaan amalan memberikan maklum balas prestasi dihubungkaitkan dengan tiga aspek iaitu ketidakyakinan memberikan maklum balas prestasi, kurangnya pengetahuan tentang prestasi kerja dan kegagalan berperanan sebagai suri teladan. Dapatan kajian ini dipercayai memberikan input yang berharga kepada pegawai perkhidmatan pendidikan khususnya PP dan PYD di sekolah serta pengamal sumber manusia di organisasi lain bagi menambah baik pelaksanaan amalan memberikan maklum balas prestasi.

This survey study examines the issues related to source credibility in the implementation of the practice of providing performance feedback according to the evaluators and the evaluated officers in secondary schools in Sarawak. A total of 56 evaluators and 112 evaluated officers were involved. The data collection of the study was carried out using online data collection techniques through Google Forms application and the data were analyzed using quantitative content analysis techniques. Overall, the analysis shows that issues related to source credibility in the implementation of the practice of giving performance feedback are linked to three aspects namely lack of confidence in providing performance feedback, lack of knowledge about job performance and failure to act as role models. The findings of this study are believed to provide valuable input to education service officers especially the evaluators and evaluated officers in schools as well as human resource practitioners in other organizations to improve the implementation of the practice of providing performance feedback.