AN EMPIRICAL INVESTIGATION ON QUALITY ASSURANCE PRACTICES IN SOFTWARE INDUSTRIES: BANGLADESH PERSPECTIVE

Abstract

Software companies often follow a planned and systematic process to ensure that the end product is error free and performs as per the requirements, often termed as Software Quality Assurance (SQA) process. However, it has been reported that these companies (especially, mid-size and start-up companies) in developing countries often cut corners to the SQA process due to time and budget limit, and to rush into the market, compromising the quality. This research empirically investigated the SQA process followed in the software companies in Bangladesh. A survey with nine established companies is carried out with qualitative and quantitative data analysis. According to the assessment more than half of the companies fall short in adhering SQA practices within their SDLC. The rest, either fully or partially comply to it. This study further proposed an SQA model based on inspection process and provide guidelines for continuous quality improvement. The model and guidelines are derived to best support these software companies to improve SQA practices.