Public Service Mall Innovation in Banda Aceh City
DOI:
https://doi.org/10.15282/jgi.5.1.2021.7014Keywords:
Public Service Mall, Banda Aceh City, InnovationAbstract
This research is to find out what innovations exist in the Public Service Mall of Banda Aceh City, Aceh, Indonesia. This type of research uses qualitative research with a descriptive approach, namely by describing the results of research and analyzing so that the results obtained from informants are employees of the Banda Aceh City Public Service Mall, employees of the One-Stop Investment and Integrated Service Office and employees of the Population and Civil Registration Service at the Public Service Mall and the community as supporting informants who provide services at the Banda Aceh City Public Service Mall. The results of this study indicate that the innovation of the Banda Aceh City Public Service Mall can be said to be in accordance with the innovation guidelines criteria set by PERMENPAN-RB No. 30 of 2014 which consists of Quality, Transparency, Accountability, Easy, Fast, Proper, Fair and Participatory. So that the results obtained that the Public Service Innovation of Banda Aceh City has novelty or innovation in service.
References
Atmojo, M. E., & Fridayani, H. D,. (2018), Public Service Analysis in The Border Areas Of West Kalimantan And Malaysia: A Case Study Of Sambas District Government, West Kalimantan, Journal Of Governance And Integrity (JGI) ISSN: 2600-7479 E-Issn: 2600-786x Vol. 2, Issue 1, 28 – 35.
Farida, I., & Lestari, A. (2021). Implementation of E-Government as a Public Service Innovation in Indonesia. http://journals.rudn.ru/public-administration/article/view/25928.
Hakim, L., Basuki, J., Soemartono, T., Kusworo. (2019). Licensing services innovation establishing buildings in One Stop Integrated Services in North Jakarta, International Journal for Educational and Vocational Studies Vol. 1, No.7,November 2019, pp.667-675
Iqbal, M. & Anggraini, A. T. (2019). Public transportation to disabilities by Difa City Tour, Yogyakarta City, Journal Of Governance And Integrity (JGI) ISSN: 2600-7479 E-ISSN: 2600-786x Vol. 3.
Jackson, E.A. (2020). Importance of the Public Service in Achieving the UN SDGs, MPRA Paper No. 101806, https://mpra.ub.uni-muenchen. de/101806/.
Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 3, 9-27. doi: 10.4236/ojacct.2014.31003
Mirnasari, R. M. (2013). Inovasi Pelayanan Publik UPTD Terminal Purabaya Bungurasih, Universitas Airlangga Volume 1. Jounal.unair.ac.id/dowload.
Puspitasari, N. L. P. (2016). Analisis Kualitas Pelayanan Pelayanan Publik Di Badan Pelayanan Perijinan Terpadu Kabupaten Bandung. E-Jurnal Ekonomi dan Bisnis Universitas Udayana 5.1.
Regulation of the Minister of State Apparatus Utilization and Bureaucratic Reform Republic of Indonesia Number 30 of 2014 concerning Guidelines for Public Service Innovation.
Regulation of the Minister for Empowerment of State Apparatus Utilization and Bureaucratic Reform Republic of Indonesia Number 23 of 2017 concerning the Implementation of Public Service Mall
Republik Indonesia. 2009 Undang - Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Lembar Negara RI Tahun 1997, Nomor 107. Sekretariat Negara. Jakarta
Rogers, E. M.(2003). Diffusion of Innovation. 5th Edition. New York : Free Press.
Stake, R. E. (2000). “Cases Study” dalam Norman K.Denzin & Lincoln, Handbook of Qualitative Research. London United Kigdom : Sage Publication.
Utomo, T. W. W. (2014). Inovasi Pelayanan Publik. Bandung : Alfabeta.
Winarti, Jeddawi, M., Lukman, S., Fatoni, A. (2021). Implementing the Policy to Serve Citizens (BMW) in Tulang Bawang Regency: Public Service Innovation Study. Vol 3 No 1 (2021): International Journal of Science and Society (IJSOC).
Wiryanto, W. (2020). Initiative and Implementation of The Public Service Innovation by Regional Government in Indonesia. Journal of Governance and Local Politics (JGLP), 2020 - journal.unpacti.ac.id
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Muazzinah, Nurvadila Malia, Mahmuddin

This work is licensed under a Creative Commons Attribution 4.0 International License.