Whether to Trust Local Government? : From the Good Governance Perspectives


  • Fatin Nur Farhana Mohd Termizi Faculty of Administrative Science and Policy Studies, UiTM Terengganu Branch, Malaysia
  • Mohd Rozaimy Ridzuan Faculty of Administrative Science and Policy Studies, UiTM Pahang Branch, Malaysia




Accountability, Good Governance, Local Government, Public Trust, Responsiveness, Transparency


The public's impression of the overall government structure is greatly influenced by the performance of the local governments. As indicated by Public Complaint Bureau statistics, the operational responsibilities that these local authorities are expected to depict have to some extent fallen short of the public expectations. This could have a negative impact on the public's confidence in their local government. As a result, this study aims to investigate the factors associated to public trust in local government. Purposive sampling was used in this quantitative study, which included 120 Kuantan residents as respondents. As a part of this study, the data was analysed using SPSS 24. Transparency, accountability, and responsiveness were found to be strongly connected with public trust in Kuantan City Council. This study adds to the body of knowledge about the components of good governance and the effect they have on public confidence in local government. It is intended that this study would help the local government in Pahang establish a sound public policy and programme in order to increase the public trust.


Abuhasanein, A. M. (2017). The Effect of Accountability Elements on Public Trust: An Empirical Study on the Palestinian Authorities in Gaza Strip, Islamic university, –Gaza, Master thesis, Supervisor: Abumouamer, F. M.

Adams, W. M. (2012). The Future of Sustainability: Re-thinking Environment and Development in the Twenty- First Century. Sustainability, 71-78.

Androniceanu, A. (2021). Transparency in public administration as a challenge for a good democratic governance. Administratie si Management Public, 36, 149-164.

Bannister, F. (2011). The trouble with transparency: A critical review of openness in e-government. Policy and Internet, 3(1), 158–187.

Beshi, T. D. & Kaur, R. (2020). Public Trust in Local Government: Explaining the Role of Good Governance Practices. Public Organization Review, 20, 337-350.

Bovens, M. (2010). Two Concepts of Accountability: Accountability as a Virtue and as a Mechanisme. West European Politics, 33(5), 946 – 967.

Brillantes, A. B., & Fernandez, M. T. (2011). Restoring trust and building integrity in government: Issues and concerns in the Philippines and areas for reform. International Public Management Review, 12(2), 55–80.

Cheema, G. S. (2010). Building trust in government: An introduction. In G. S. Cheema & P. Vesselin (Eds.), Building trust in government: Innovations in governance reform in Asia. New York: United Nations University Press.

Christensen, T., Yamamoto, K. & Aoyagi, S. (2020). Trust in Local Government: Service Satisfaction, Culture, and Demography. Administration & Society, 1-29.

Cucciniello, M., Porumbescu, G. A. & Grimmelikhuijsen, S. (2017). 25 years of transparency research: Evidence and future directions. Public Adm. Rev. 77, 32–44.

Fard, D., & Rostamy, A. A. A. (2007). Promoting public trust in public organizations: Explaining the role of public accountability. Public Organization Review, (7)4, 331-344.

Giannoccaro, R. N. C. (2008). Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study. Public Organization Review, 8, 1-15.

Gibson, J. L. & Caldeira, G. A. (2009). Citizens, Courts, and Confirmations: Positivity Theory and the Judgments of the American People. Princeton, NJ: Princeton University Press.

Green, S. B. (1991). How Many Subjects Does It Take to Do A Regression Analysis? Multivariate Behavioral Research, Lawrence Erlbaum Associates, 26(3), 499-510.

Grimmelikhuijsen, S. & Klijn, A. (2015). The Effects of Judicial Transparency on Public Trust: Evidence from A Field Experiment. Public Administration, 1-17.

Grimmelikhuijsen, S. G. & Welch, E. W. (2012). Developing and Testing a Theoretical Framework for Computer-Mediated Transparency of Local Governments, Public Administration Review, 72(4), 562-571.

Ibrahim, R. M., Ghani, M. A., Hashim, N. H., Amin, A. & Salleh, M. (2016). Organizational citizenship behavior evaluation: Insights from local government agency in Malaysia. International Business Management.10(9), 1592-1598.

Im, T., Lee, H. Cho, W. & Campbell, J.W. (2013). Citizen preference and resource allocation: The case for participatory budgeting in Seoul. Local Gov. Stud, 40, 102–120.

Jung, Y.-d., & Sea, Y. S. (2012). The public's declining trust in government in Korea. Meiji Journal of Political Science and Economics, 1, 36 –48.

Klun, M., Benčina, J. & Umek, L. (2019). Online budget transparency index and its determinants in Slovenian municipalities. Pénzügyi Szemle, 64(3), 393-413.

Lee, J. (2004). NGO Accountability: Rights and Responsibilities. Programme on NGOs and Civil Society, CASIN, Genewa, Switzerland.

Mabillard, V. (2021). Trust in Government: Assessing the Impact of Exposure to Information in a Local Context. Int. J. Public Adm. 2021. Evidence and future directions. Public Adm. Rev. 77, 32–44.

Mariana Mohamed Osman, Syahriah Bachok, Nurul Izzati M Bakri & Nor Zalina Harun (2014). Procedia - Social and Behavioral Sciences, 153, 452-462.

Meijer, A. J. (2013). Understanding the Complex Dynamics of Transparency, Public Administration Review, 73(3), 429-439.

Meijer, A. J., Curtin, D. & Hillebrandt, M. Z. (2012). Open Government: Connecting Vision and Voice, International Review of Administrative Sciences, 78(1), 10-29.

Minja, D. (2013). Accountability practice in Kenya's public service: Lessons to guide service improvement. International Journal of Business and Management Review, 1(4), 54–63.

Mohammad Reza Sobhkhiz, Ali Mehdizadeh Ashrafi, Toraj Mojibi & Mahmood Otadi (2020). Impact of accountability on voluntary tax compliance through influencing taxpayers' public trust: a case study. Journal of Management and Technology, 20, 166-186

Mohd Rozaimy Ridzuan, Noor Amira Syazwani Abd Rahman, Kong, L. K., Ju, S. Y. & Nur Ain Yaacob (2021). Exploring The Effects of Good Local Governance on Citizens' Trust in Malaysia. Journal of Administrative Science, 18(2), 129 - 149.

Nag, N. S. (2018). Government, Governance and Good Governance. Indian Journal of Public Administration, 123.

Nor Zaini Zainal Abidin, Kuppusamy Singaravelloo & Intan Syahriza Azizan (2018). Responsiveness and the Influence to Public Trust: The Study on Local Government Service Delivery. Journal of Administrative Science, 15(1), 1-10.

Ott, K., Bronić, M., Stanić, B., Klun, M. & Benčina, J. (2019). Determinants of online local budget transparency in Croatia and Slovenia. Central European Public Administration Review, 17(2), 167-187.

Padideh, A., Vaughn & Robert (2014). Research Handbook on Transparency: The relationship between transparency, whistleblowing, and public trust. 30–58.

Phang, S. N. (2011). Decentralization and local government in Malaysia. In Public Administration in Southeast Asia. Taylor and Francis: New York.

Popovski, V. (2010). Conclusion: Trust is a must in government. In G. S. Cheema & P. Vesselin (Eds.), Building trust in government: Innovations in governance reform in Asia. New York: United Nations University Press.

Porumbescu, G. A. (2015). Linking transparency to trust in government and voice. American Review of Public Administration, 47(5), 520–537.

Raja Ariffin, R. N. (2011). Local government in Malaysia: issues and challenges. Malaysian urban and regional planning, 90-99.

Rashidah Mohamad Ibrahim, Nor Mazlina Abu Bakar, Ahmad Firdause Md Fazil & Aziz Amin (2020). Organizational Citizenship Behaviour and Demographic Profiling: An Exploration Study among Local Government Workforce in Terengganu, Malaysia. Retrieved on 2 December 2021 from https://www.researchgate.net/profile/Rashidah-Mohamad-Ibrahim/publication/339585465_Current_Perspective_to_Economics_and_Management_Vol_4/links/5e8712494585150839b9fa53/Current-Perspective-to-Economics-and-Management-Vol-4.pdf

Rolle, D. (2017). What Makes Citizens Satisfied? The Influence of Perceived Responsiveness of Local Administration on Satisfaction with Public Administration. Journal of Social and Administrative Sciences, 4(1), 1-13.

Schedler, A. (1999). Conceptualizing Accountability In The Self-Restraining State: Power and Accountability in New Democracies; Schedler, A. Diamond, L. Plattner, M. Eds. Lynne Rienner: London, UK; 13–28.

Schmidthuber, L., Ingrams, A. & Hilgers, D. (2020). Government Openness and Public Trust: The Mediating Role of Democratic Capacity. Public Administration Review, 81(1), 91-109.

Sofyani, H., Pratolo, S. & Saleh, Z. (2021). Do accountability and transparency promote community trust? Evidence from village government in Indonesia, Journal of Accounting & Organizational Change.

Tun Mohd Izlizam Bahardin, Zuraini Alias & Mokhtar Abdullah (2019). A Systematic Review of the Issues Affecting Local Government in Malaysia. Journal of Advanced Research in Business and Management Studies, 15(1), 33-40.

Van Craen, M., & Skogan, W. G. (2015). Trust in the Belgian police: The importance of responsiveness. European journal of criminology, 12(2), 129-150.

Woods, R. S. A. (2016). Learning in Australian local government: A roadmap for improving education & training. Commonwealth Journal of Local Governance, 108-126.

Worthy, B. (2010). More Open but Not More Trusted? The Effect of the Freedom of Information Act 2000 on the United Kingdom Central Government, Governance, 23(4), 561-582.

Yousaf, M., Ihsan, F., & Ellahi, A. (2016). Exploring the impact of good governance on citizens' trust in Pakistan. Government Information Quarterly, 33(1), 200–209.




How to Cite

Mohd Termizi, F. N. F. ., & Ridzuan, M. R. (2023). Whether to Trust Local Government? : From the Good Governance Perspectives . Journal of Governance and Integrity, 5(3), 408–414. https://doi.org/10.15282/jgi.5.3.2022.7632



JGI Vol. 5 Issue 3, December 2022