PUBLIC SERVICE INNOVATION FOR PUBLIC TRANSPORTATION TO DISABILITIES BY DIFA CITY TOUR, YOGYAKAR CITY

Abstract

This research was conducted with the aim of analyzing Public Service Innovations in the Field of Transportation for Persons with Disabilities by Difa City Tour City of Yogyakarta, Public Service Standards for Disability Services by Difa City Tour, obstacles in conducting Public Service Innovations in the Field of Disability Transportation by Difa City Yogyakarta City Tour. This study uses qualitative research techniques with interview methods and documentation. The results showed that the innovation of public services for persons with disabilities was in the form of three-wheeled transportation facilities specifically designed according to the needs of disabilities with a level of friendliness and comfort. Besides, the system is made in a service procedure that is technology-based or digital-based, which provides shuttle services and mobilizes persons with disabilities in a system that created while creating jobs for people with disabilities.