Determinants of Smart City Technology Acceptance: Role of Smart Governance as Moderator
DOI:
https://doi.org/10.15282/jgi.6.1.2023.9358Keywords:
Smart City Technology Acceptance, UTAUT2, Trust, Smart Governance, Working ProfessionalAbstract
Smart city technology is a city with information and communication technology that aims to solve problems and meet society's needs. Smart city technology's success depends on the acceptance of its citizens. The main purpose of this paper is to illustrate the determinants of smart city technology acceptance among working professionals and the moderating role of smart governance, supported by the unified theory of adoption and use of technology 2. The study uses a quantitative approach. Data is collected from working professionals using an online questionnaire. 103 responses were received and analysed using the IBM SPSS Statistics 26 and SmartPLS 3 software. The findings suggest that performance expectancy, social influence, facilitating condition, price value, habit, and trust significantly influenced the acceptance of smart city technology. In addition, smart governance moderated the relationship between performance expectancy, effort expectancy, social influence, price value, habit, trust, and smart city technology acceptance. The study contributes to the empirical gap by adding trust and smart governance's role as a moderator to address the limitations of the unified theory of adoption and use of technology 2 model. Practically, this study reveals insights useful to government agencies and corporations in crafting sustainable strategies that prioritise people's needs in smart city initiatives.
References
Ahmed, W., Hizam, S. M., Sentosa, I., Akter, H., Yafi, E., & Ali, J. (2020). Predicting IoT Service Adoption towards Smart Mobility in Malaysia: SEM-Neural Hybrid Pilot Study. International Journal of Advanced Computer Science and Applications, 11(1), 524-535.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., Lal, B., & Williams, M. D. (2015). Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust. Journal of Financial Services Marketing, 20(2), 145-157.
Ashley, T. (2019). Malaysia the fifth-worst country for personal data protection. Retrieved from https://www.thestar.com.my/news/nation/2019/10/16/study-malaysia-the-fifth-worst-country-for-personal-data-protection
Badrul, H. (2019). Comment: Smart city, dumb people?. Retrieved from https://www.thestar.com.my/news/nation/2019/09/29/smart-city-dumb-people
Baudier, P., Ammi, C., & Deboeuf-Rouchon, M. (2020). Smart home: Highly-educated students' acceptance. Technological Forecasting and Social Change, 153, 119355.
Bstieler, L., Hemmert, M., & Barczak, G. (2015). Trust formation in university–industry collaborations in the US biotechnology industry: IP policies, shared governance, and champions. Journal of Product Innovation Management, 32(1), 111-121.
Chang, V., Wang, Y., & Wills, G. (2020). Research investigations on the use or non-use of hearing aids in the smart cities. Technological Forecasting and Social Change, 153, 119231.
Chen, C. F., Xu, X., & Arpan, L. (2017). Between the technology acceptance model and sustainable energy technology acceptance model: Investigating smart meter acceptance in the United States. Energy Research & Social Science, 25, 93-104.
Chhonker, M. S., Verma, D., Kar, A. K., & Grover, P. (2018). m-commerce technology adoption: Thematic and citation analysis of scholarly research during (2008-2017). The Bottom Line, 31(3/4), 208-233.
Chin, C. (2020). Learning mustn't stop with COVID-19. Retrieved from https://www.thestar.com.my/news/education/2020/03/29/learning-mustnt-stop-with-COVID-19
Cook, D. J., Duncan, G., Sprint, G., & Fritz, R. L. (2018). Using smart city technology to make healthcare smarter. Proceedings of the IEEE (pp. 106(4), 708-722). Torino: IEEE.
De Guimaraes, J., Severo, E., Felix Junior, L., Da Costa, W., & Salmoria, F. (2020). Governance and quality of life in smart cities: Towards sustainable development goals. Journal of Cleaner Production, 253, 119926.
Edge, S., Boluk, K., Groulx, M., & Quick, M. (2020). Exploring diverse lived experiences in the Smart City through Creative Analytic Practice. Cities, 96, 102478.
Ersoy, A. (2017). Smart cities as a mechanism towards a broader understanding of infrastructure interdependencies. Regional Studies, Regional Science, 4(1), 26-31.
Faqih, K. M. (2020). The influence of perceived usefulness, social influence, internet self-efficacy and compatibility on users'intentions to adopt e-learning: Investigating the moderating effects of culture. International E-Journal of Advances in Education, 5(15), 300-320.
Fitriani, W. R., Handoyo, I. T., Rahayu, P., & Sensuse, D. I. (2016). Intention to use smart city system based on social cognitive theory. International Conference on Advanced Computer Science and Information Systems (pp. 181-188). Malang: IEEE.
Ghazali, M., Hussein, I., Mahmud, M., & Md. Noor, N. L. (2018). Smart City Readiness in Malaysia: The Role of HCI and UX. In Proceedings of the Asian HCI Symposium'18 on Emerging Research Collection (pp. 17-20). New York: Association for Computing Machinery.
Giffinger, R., Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanovic, N., & Meijers, E. (2007). Smart Cities Ranking of European Medium-Sized Cities. Vienna: Vienna University of Technology.
Gil, O., Cortés-Cediel, M. E., & Cantador, I. (2019). Citizen participation and the rise of digital media platforms in smart governance and smart cities. International Journal of E-Planning Research, 8(1),19-34.
Goh, J. (2020). Working from home the new normal. Retrieved from https://www.theedgemarkets.com/article/working-home-%E2%80%94-new-normal
Habib, A., Alsmadi, D., & Prybutok, V. R. (2020). Factors that determine residents' acceptance of smart city technology. Behaviour & Information Technology, 39(6), 610-623.
Habibu, S. (2019). M'sia aims to raise KL's smart city score within next five years, says Zuraida. Retrieved from https://www.thestar.com.my/news/nation/2019/09/11/m039sia-aims-to-raise-kl039s-smart-city-score-within-next-five-years-says-zuraida
Hair, J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2021). A Primer On Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks: Sage Publications.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Haziqah, M. (2020). Netizens concern over data privacy on Gerak Malaysia. Retrieved from https://themalaysianreserve.com/2020/04/28/netizens-concern-over-data-privacy-on-gerak-malaysia/
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hu, L. T., & Bentler, P. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55.
Hubert, M., Blut, M., Brock, C., Zhang, R. W., Koch, V., & Riedl, R. (2019). The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing. 53(6), 1073-1098.
Jager, J., Putnick, D. L., & Bornstein, M. H. (2017). More than just convenient: The scientific merits of homogeneous convenience samples. Monographs of the Society for Research in Child Development, 82(2), 13-30.
Komninos, N., Kakderi, C., Panori, A., & Tsarchopoulos, P. (2019). Smart city planning from an evolutionary perspective. Journal of Urban Technology, 26(2), 3-20.
Kumar, H., Singh, M. K., Gupta, M. P., & Madaan, J. (2020). Moving towards smart cities: Solutions that lead to the Smart City Transformation Framework. Technological Forecasting and Social Change, 153, 119281.
Kummitha, R., & Crutzen, N. (2019). Smart cities and the citizen-driven internet of things: A qualitative inquiry into an emerging smart city. Technological Forecasting & Social Change, 140, 44-53.
Leong, G. W., Ping, T. A., & Muthuveloo, R. (2017). Antecedents of Behavioural Intention to Adopt Internet of Things in the Context of Smart City in Malaysia. Global Business and Management Research: An International Journal, 9(4), 442-456.
Lombardi, P., Giordano, S., Farouh, H., & Yousef, W. (2012). Modelling the smart city performance. Innovation: the European Journal of Social Science Research, 25(2), 137-149.
Ministry of Housing and Local Government. (2018). Malaysia Smart City Framework. Putrajaya: Ministry of Housing and Local Government.
Myeong, S., Kwon, Y., & Seo, H. (2014). Sustainable e-governance: The relationship among Trust, digital divide, and e-government. Sustainability, 6(9), 6049-6069.
Nair, P. K., Ali, F., & Leong, L. C. (2015). Factors affecting acceptance & use of ReWIND. Interactive Technology and Smart Education, 12(3), 183-201.
New Straits Times. (2020a). Consumers and businesses fully embracing e-commerce during MCO. Retrieved from https://www.nst.com.my/lifestyle/bots/2020/05/592572/tech-consumers-and-businesses-fully-embracing-e-commerce-during-mco
New Straits Times. (2020b). Use technology to stay connected this Raya. Retrieved from https://www.nst.com.my/news/nation/2020/05/594010/use-technology-stay-connected-raya
Ooi, K. B., & Tan, G. W. (2016). Mobile technology acceptance model: An investigation using mobile users to explore smartphone credit card. Expert Systems with Applications, 59, 33-46.
Park, E., Kim, S., Kim, Y., & Kwon, S. (2018). Smart home services as the next mainstream of the ICT industry: determinants of the adoption of smart home services. Universal Access in the Information Society, 17, 175-190.
Petrolo, R., Loscrì, V., & Mitton, N. (2015). Towards a smart city based on cloud of things, a survey on the smart city vision and paradigms. Transactions on Emerging Telecommunications Technologies, 28, 2931.
Pinochet, L. H., Romani, G. F., De Souza, C. A., & Rodríguez-Abitia, G. (2019). Intention to live in a smart city based on its characteristics in the perception by the young public. Revista de Gestão, 26(1), 73-92.
Qasim, H., & Abu-Shanab, E. (2016). Drivers of mobile payment acceptance: The impact of network externalities. Information Systems Frontiers, 18(5), 1021-1034.
Razaghi, M., & Finger, M. (2018). Smart Governance for Smart Cities. Proceedings of the IEEE, (pp. 680-689). IEEE.
Robin, A. (2020). Don't misuse private info in COVID-19 apps, Putrajaya urged. Retrieved from https://www.freemalaysiatoday.com/category/nation/2020/04/21/dont-misuse-private-info-in-COVID-19-apps-putrajaya-urged/
Romão, J., Kourtit, K., Neuts, B., & Nijkamp, P. (2018). The smart city as a common place for tourists and residents: A structural analysis of the determinants of urban attractiveness. Cities, 78, 67-75.
Royo, S., Yetano, A., & Acerete, B. (2014). Perceptions about the Effectiveness of E-Participation: A Multistakeholder Perspective. In M. P. Rodriguez-Bolívar, Measuring E-Government (pp. 257–275). New York: Springer.
Salin, A. S., & Abidin, Z. Z. (2011). Information and communication technologies and local governance trend – A case study of a smart city in Malaysia. International Conference on Business and Economics Research (pp. 256-260). Kuala Lumpur: IACSIT Press.
Sepasgozar, S. M., Hawken, S., Sargolzaei, S., & Foroozanfa, M. (2019). Implementing citizen centric technology in developing smart cities: A model for predicting the acceptance of urban technologies. Technological Forecasting and Social Change, 142, 105-116.
Shahliza, R., & Sarah, L. (2020). Malaysians are optimistic about automation but fear their jobs may be on the line. Retrieved from https://www.pwc.com/my/en/media/press-releases/2020/200702-pwc-malaysians-optimistic-about-automation-but-fear-their-jobs-may-be-on-the-line.html
Simon, C. (2020). How Smart Cities Are Protecting Against Coronavirus But Threatening Privacy. Retrieved from https://www.forbes.com/sites/simonchandler/2020/04/13/how-smart-cities-are-protecting-against-coronavirus-but-threatening-privacy/#281087a51cc3
Sørensen, E., & Torfing, J. (2018). Co-initiation of Collaborative Innovation in Urban Spaces. Urban Affairs Review, 54(2), 388-418.
Tahir, Z., & Malek, J. A. (2016). Main criteria in the development of smart cities determined using analytical method. Planning Malaysia, 14(5), 1-14.
Tan, G. W., Ooi, K. B., Chong, S. C., & Hew, T. S. (2014). NFC mobile credit card: the next frontier of mobile payment? Telematics and Informatics, 31(2), 292-307.
The Star. (2019). Malaysians fear robots will steal their jobs, says study. Retrieved from https://www.thestar.com.my/news/nation/2019/04/18/malaysians-fear-robots-will-steal-their-jobs-says-study/
The Star. (2020). COVID-19 outbreak steepens adoption curve of e-wallets in Malaysia. Retrieved from https://www.thestar.com.my/news/regional/2020/04/28/COVID-19-outbreak-steepens-adoption-curve-of-e-wallets-in-malaysia
Van Zoonen, L. (2016). Privacy concerns in smart cities. Government Information Quarterly, 33(3), 472-480.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36 (1), 157–178.
Yang, L., Elisa, N., & Eliot, N. (2019). Privacy and security aspects of E-government in smart cities. In D. B. Rawat, & K. Z. Ghafoor, Smart Cities Cybersecurity and Privacy (pp. 89-102). Elsevier.
Yeh, H. (2017). The effects of successful ICT-based smart city services: From citizens' perspectives. Government Information Quarterly, 34(3), 556-565.
Yuan, Y., & Cheah, D. T. (2019). A study of internet of things enabled healthcare acceptance in Malaysia. Journal of Critical Reviews, 7(3), 25-32.
Zainul, A. (2020). Downloading apps can save lives. Retrieved from https://www.nst.com.my/opinion/columnists/2020/05/592931/downloading-apps-can-save-lives
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 University Malaysia Pahang Publishing
This work is licensed under a Creative Commons Attribution 4.0 International License.
