DESIGN AND EVALUATION OF QKLINIK: A WEB-BASED QUEUE MANAGEMENT SYSTEM FOR OUTPATIENT CLINICS
DOI:
https://doi.org/10.15282//ijsecs.11.2.2025.12.0144Keywords:
Online queue management , Web-based system , Outpatient clinics , Healthcare digitalisation , Real-time notificationAbstract
In outpatient clinics, where extended patient waiting times frequently result in discontent and inefficient workflow, effective queue management is still a recurring problem. The effectiveness of current digital queuing systems in cutting down on overall waiting time is sometimes limited by their lack of interaction with pharmacy services or mobile-based real-time updates. In order to improve patient flow and service transparency in outpatient settings, this study introduces QKlinik, a web-based queue management system. Through an integrated interface, the system enables patients to easily make pharmacy purchases, track real-time wait status, and reserve queue numbers online using QR codes. The system was developed iteratively via planning, design, development, testing, and evaluation phases using the Agile methodology. PHP, HTML, and phpMyAdmin were used to implement the prototype and maintain the backend data. Despite not having been verified in a real-world clinical setting yet, QKlinik was put through simulated user assessments and black box testing with patients, physicians, and clinic employees. According to the results, the system successfully lowers perceived waiting time, maintains precise queue sequencing, and offers a smooth and user-friendly experience, with an average usability rating of 4.78 out of 5. All things considered, QKlinik shows how web-based queue management may enhance clinical operations and raise patient happiness in outpatient environments.
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