Promoting strategic internal communication in governance to enhance employee creativity in organization
DOI:
https://doi.org/10.15282/jgi.7.2.2024.11290Keywords:
Employee creativity, Supervisory communication, Internal communication, Feedback-seeking, GovernanceAbstract
The global construction sector still lacks a full understanding of the significance of communication, resulting in weaknesses in the business process. This principle applies to the building industry as well, as communication breakdowns often lead to financial losses due to unrecognized risks. The objective of this research is to investigate the correlation between organizational communication and the generation of creativity within the organizational governance. The study analyzed 134 questionnaire data gathered from Ipoh, Perak, using the partial least squares structural equation modelling (PLS-SEM) approach. The results indicate that when internal communication and leadership communication in governance are symmetrical, individuals are more likely to receive feedback from a variety of interpersonal sources, including supervisors, colleagues, and peers from different departments. This enhances creativity. The study concludes that communication leadership at the supervisory and senior levels positively impacts the symmetrical system's internal communication, leading to an increase in novel ideas within the organization.
References
Ashford, S. J. (1986). Feedback-seeking in individual adaptation: A resource perspective. Academy of Management Journal, 29(3), 465-487.
Crans, S., Aksentieva, P., Beausaert, S., & Segers, M. (2022). Learning leadership and feedback seeking behavior: Leadership that spurs feedback seeking. Frontiers in Psychology, 13, 890861.
De Stobbeleir, K., Ashford, S., & Zhang, C. (2020). Shifting focus: Antecedents and outcomes of proactive feedback seeking from peers. Human Relations, 73(3), 303-325.
Douglas, S., Merritt, D., Roberts, R., & Watkins, D. (2022). Systemic leadership development: impact on organizational effectiveness. International Journal of Organizational Analysis, 30(2), 568-588.
Holtgraves, T. (2021). Understanding miscommunication: speech act recognition in digital contexts. Cognitive science, 45(10), e13023.
Kambara, R., Haryadi, D., & Ramdansyah, A. D. (2023). Determinants of Job Satisfaction: Internal Communication Relationships in Improving Employee Performance. Enrichment: Journal of Management, 12(6), 4692-4697.
Lee, Y. (2022). Dynamics of millennial employees' communicative behaviors in the workplace: the role of inclusive leadership and symmetrical organizational communication. Personnel review, 51(6), 1629-1650.
Lee, Y., & Kim, J. (2021). Cultivating employee creativity through strategic internal communication: The role of leadership, symmetry, and feedback seeking behaviors. Public Relations Review, 47(1), 101998.
Lee, Y., & Kim, J. (2022). The impacts of CEO leadership behaviors on employees’ affective commitment and scouting behavior: the mediating role of symmetrical internal communication. Leadership & Organization Development Journal, 43(2), 261–278.
Liu, C., Sun, S., & Dube, F. N. M. (2021). The buffering effects of subordinates’ forgiveness and communication openness on abusive supervision and voice behavior. SAGE Open, 11(3), 21582440211041081.
Men, L. R., & Sung, Y. (2022). Shaping corporate character through symmetrical communication: The effects on employee-organization relationships. International journal of business communication, 59(3), 427-449.
Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public Relations Review, 45(3), 101764.
Musheke, M. M., & Phiri, J. (2021). The effects of effective communication on organizational performance based on the systems theory. Open Journal of Business and Management, 9(2), 659-671.
Ramdzan, M. R., & Raaban, S. M. (2022). Understanding the usage of WhatsApp group during COVID-19 pandemic among Perak State of Public Work Department employees. Journal of Social Science and Humanities, 5(4), 24-33.
Ren, S., & Chadee, D. (2020). Influence of career identity on ethical leadership: sense-making through communication. Personnel Review, 49(9), 1987-2005.
Sahoo, S. K., Gupta, R., & Sahoo, S. (2024). Modelling the performance of subordinate, & effective boss-subordinate relationship on the context of experience: an ism approach. Journal of Research Administration, 6(1), 6732-6749.
Vokić, N. P., Verčič, A. T., & Ćorić, D. S. (2022). Strategic internal communication for effective internal employer branding. Baltic Journal of Management, 18(1), 19-33.
Zamani, S. H., Rahman, R. A., Fauzi, M. A., & Yusof, L. M. (2021). Effect of COVID-19 on building construction projects: Impact and response mechanisms. In IOP Conference Series: Earth and Environmental Science (vol. 682, no. 1, p. 012049). IOP Publishing.
Zou, N., Zhang, X., Lou, J., Liao, J., & Chai, C. (2024). Exploring the precedents retrieval styles of industrial and mechanical design students during brainstorming. International Journal of Technology and Design Education, 34(1), 57-73.
Zwikael, O., Salmona, M., Meredith, J., & Zarghami, S. A. (2023). Enhancing project stakeholder communication under insufficient knowledge of project management concepts. Engineering, Construction and Architectural Management, 30(10), 5007-5029.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 The Author(s)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
