COVID-19 Outbreak Effects on Leadership, Job Satisfaction and Turnover Intention: A Mediating Model of Indonesian Banking Sector


  • Tedi Hidayat Magister of Management, Faculty of Economics, Universitas Andalas
  • Rahmi Fahmy, Dr. Department of Management, Faculty of Economics, Universitas Andalas
  • Dessy Kurnia Sari, Dr. Department of Management, Faculty of Economics, Universitas Andalas
  • Fineke Mergeresa Faculty of Industrial Management, Universiti Malaysia Pahang
  • Yudi Fernando, Assoc. Prof. Dr Faculty of Industrial Management, Universiti Malaysia Pahang



Transformational Leadership, Transactional Leadership, Turnover Intention, Job Satisfaction, COVID-19, Banking Sector


This peper aims to determine and analyze the direct effect of transformational and transactional leadership on turnover intention, and indirect effect which is mediated by job satisfaction amid COVID 19 Pandemic at the banking sector. As many 153 permanent employees, including staff, supervisors, ass. manager, and division manager were participated. The results showed that transformational leadership has a positive but insignificant effect on turnover intention, while transactional leadership has a negative and significant affect turnover Intention. Furthermore, through mediating impact of job satisfaction, the effect of transformational leadership became negative and significant on turnover intention. Meanwhile, job satisfaction was significantly in line and strengthens the effect of transactional leadership on turnover intention at the banking sector amid COVID 19 Pandemic.

Author Biographies

Tedi Hidayat, Magister of Management, Faculty of Economics, Universitas Andalas

Tedi Hidayat recently completed his Master of Management at Faculty of Economics, Andalas University, Indonesia, and Master of Business Administration at Faculty of Industrial Management, University Malaysia Pahang, Malaysia (2021). A learner and budding writer with an interests Leadership and Marketing. He’s active in sailing sports organizations with more than 17 years of experiences, includes: Athlete, Ass. Technical Officer, Ass. Race Officer, Race Officer, and Coach. He has succeeded became a course leader in several National and International Sailing Sport events, and became first young Indonesian Race Officer in Asian Games (2018), and own World Sailing Certificate (2017). He is also Head of Marketing in Email:

Rahmi Fahmy, Dr., Department of Management, Faculty of Economics, Universitas Andalas

Dr. Rahmi Fahmy, SE, MBA. She is a Senior Lecturer of Human Resources Management at Faculty of Economics, Andalas University since 1993. She completed her Doctor of Business Administration at Southern Cross University, Australia (2006), MBA in Human Resources Management of The University of Philippines (1999). She held several positions includes: As the coordinator of International Program, Secretary and Director of Master Management Program, Head of Senate of Andalas University, and lastly as a Rector of University of Dharma Andalas. Her research focuses on in Human Capital Management, and Character Building. She is also active as motivator and trainer for Business, Education and Government institutions. Email:

Dessy Kurnia Sari, Dr., Department of Management, Faculty of Economics, Universitas Andalas

Dr. Dessy Kurnia Sari, SE, M. Buss (Adv). She holds PhD from the UWA Business School, the University of Western Australia. She received a Master of Business (Advanced) from the University of Queensland, Australia. Her research interests focus on Islamic marketing, cross-cultural consumer studies, Muslim consumers, boycott behavior, as well as Muslim’s choices of foreign products and brands. She is an Assistant Professor at the Department of Management, Faculty of Economics, Universitas Andalas, Indonesia. She is CO- Founder of, and really care with disability persons, and disability enterpreneurs, aims to be incubator business technology for product of persons with disability. Email:

Fineke Mergeresa, Faculty of Industrial Management, Universiti Malaysia Pahang

Fineke Mergeresa holds a Master of Management from Faculty of Economics, Universitas Andalas. Prior joined as the research associate, she had vast experience in banking sector. She was a former secretary to the CEO of a government bank in Indonesia. She is currently involved in a research project at the Blockchain and Value Chain research cluster in the Faculty of Industrial Management, Universiti Malaysia Pahang. Fineke has published articles in the field of strategic management, including on Industry 4.0, smart supply chains and the technological adoption of blockchain. Email:

Yudi Fernando, Assoc. Prof. Dr, Faculty of Industrial Management, Universiti Malaysia Pahang

Yudi Fernando holds a Ph.D. and Associate Professor. He is the former Deputy Dean of Research and Postgraduate Studies at the Faculty of Industrial Management, Universiti Malaysia Pahang. He has experience working in the electronics industry for several years. His current research interests are sustainable supply chain management, halal logistics, blockchain technology, and service management. He is also a member of the Society of Logisticians, Malaysia/Pertubuhan Pakar Logistik Malaysia (LogM). Email:


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How to Cite

Hidayat, T., Fahmy, R., Sari, D. K., Mergeresa, F., & Fernando, Y. (2021). COVID-19 Outbreak Effects on Leadership, Job Satisfaction and Turnover Intention: A Mediating Model of Indonesian Banking Sector. International Journal of Industrial Management, 10(1), 113–128.