SYSTEMATIC LITERATURE REVIEW ON THE JOB SATISFACTION OF EMPLOYEES IN THE LOGISTICS INDUSTRY

Abstract

The logistics industry plays an important role in economic development. One of the major issues in the logistics industry is human resources or labor. Hence, this research aims to explore job  satisfaction among employees in the logistics industry. A systematic literature review was  conducted where research published from the year 2012 until 2021 was included. After the full- text screening, 8 articles were reviewed and used for qualitative synthesis. Three main areas were identified as the focus of this review which are the factors influencing job satisfaction, the theory used, and the impact of job satisfaction on individuals and organizations. There are limited studies on job satisfaction among employees in the logistics industry, hence future studies should focus on this as the logistics industry are a significant contributor to the economy,  especially in Malaysia.