A Mini Review Developing an Integrated Delivery System Model Using a Lean Approach
DOI:
https://doi.org/10.15282/0qmsv718Keywords:
delivery system, integrated delivery system model, lean approach, public policyAbstract
Delivery system services are a crucial component of the logistical infrastructure supporting Malaysian citizens, particularly in public service delivery. With the rise of digital technology, traditional information dissemination methods have been replaced by advanced digital systems that enhance interactivity, efficiency, and cost-effectiveness. This shift underscores the importance of developing Integrated Delivery System Models (IDSM) to ensure citizens receive timely, accurate information for informed decision-making. This mini review examines the application of lean principles to improve the efficiency and effectiveness of IDSM in Malaysia’s public service sector. Lean methodologies, which focus on reducing inefficiencies and optimizing processes, are explored as a framework to enhance transparency, accessibility, and system performance. Existing delivery system models and theories are reviewed to highlight the need for holistic systems thinking in addressing inefficiencies and overcoming the challenges of conventional delivery methods. Furthermore, the role of public policy in supporting lean integration is critically analyzed, with an emphasis on relational database systems to enable data-driven decision-making. These systems play a vital role in enhancing accuracy and operational efficiency, particularly in applications like general elections.This review presents a step-by-step framework for developing a lean-based IDSM, offering practical insights for policymakers and public administrators. By aligning social innovation, open governance, and technological advancements, this study aims to contribute to the design of a sustainable, citizen-centric public service delivery model that meets Malaysia’s evolving needs.
References
[1] Wang, Pei, and Ming Luo. "A digital twin-based big data virtual and real fusion learning reference framework supported by industrial internet towards smart manufacturing." Journal of manufacturing systems 58 (2021): 16-32. https://doi.org/10.1016/j.jmsy.2020.11.012
[2] Choi, Tsan-Ming, and Tana Siqin. "Blockchain in logistics and production from Blockchain 1.0 to Blockchain 5.0: An intra-inter-organizational framework." Transportation Research Part E: Logistics and Transportation Review 160 (2022): 102653. https://doi.org/10.1016/j.tre.2022.102653
[3] Mughees, Zhili Gao, and Gary Smith. "Integrated implementation of Virtual Design and Construction (VDC) and lean project delivery system (LPDS)." Journal of Building Engineering 39 (2021): 102252. https://doi.org/10.1016/j.jobe.2021.102252
[4] Jeon, Kahyun, Ghang Lee, Seoungwoo Kang, Hyunsung Roh, Jeaeun Jung, Kyungha Lee, and Mark Baldwin. "A relational framework for smart information delivery manual (IDM) specifications." Advanced Engineering Informatics 49 (2021): 101319. https://doi.org/10.1016/j.aei.2021.101319
[5] Gao, Huan, Xing-li Du, Jia-zhi Liao, and Li Xiang. "The pathway of China’s Integrated Delivery System: based on the analysis of the Medical Consortium policies." Current Medical Science 42, no. 6 (2022): 1164-1171. https://doi.org/10.1007/s11596-022-2654-9
[6] Effective delivery systems require continuous improvement and problem-solving frameworks to address root causes of inefficiencies and ensure optimal performance Karam, Marcel, Hanna Fares, and Salah Al-Majeed. "Quality assurance framework for the design and delivery of virtual, real-time courses." Information 12, no. 2 (2021): 93. https://doi.org/10.3390/info12020093
[7] Kanbara, Sakiko, and Rajib Shaw. "Disaster risk reduction regime in Japan: An analysis in the perspective of open data, open governance." Sustainability 14, no. 1 (2021): 19. https://doi.org/10.3390/su14010019
[8] Dovers, Elliot, Gordana C. Popovic, and David I. Warton. "A fast method for fitting integrated species distribution models." Methods in Ecology and Evolution 15, no. 1 (2024): 191-203. https://doi.org/10.1111/2041-210X.14252
[9] Zhang, Yumin, Xuan Zhang, Xingquan Ji, Xueshan Han, and Ming Yang. "Optimization of integrated energy system considering transmission and distribution network interconnection and energy transmission dynamic characteristics." International Journal of Electrical Power & Energy Systems 153 (2023): 109357. https://doi.org/10.1016/j.ijepes.2023.109357
[10] Pascucci, Gregory A. "Networked facilities management system with balanced differential analog control outputs." U.S. Patent 5,384,697, issued January 24, 1995.
[11] Whyman, Wynne. "Database system for outdoor property management and maintenance." U.S. Patent Application 10/735,416, filed July 1, 2004.
[12] Spena, A., C. Cornaro, and Plf Traini. "Noria data management software for PV modules characterization in the outdoor ESTER test facility." In Proceedings of the 23rd European photovoltaic solar energy conference and exhibition, pp. 2846-2849. WIP-Renewable Energies, 2008.
[13] Nolet, Michiel, Charles Brian O'kelley, Andrew S. Dilling, and Frederick Bou-Hsuon Lu. "Advertising platform user data store management." U.S. Patent 10,445,781, issued October 15, 2019.
[14] Raouf, Ayman M., and Sami G. Al-Ghamdi. "Effectiveness of project delivery systems in executing green buildings." Journal of Construction Engineering and Management 145, no. 10 (2019): 03119005. https://doi.org/10.1061/(ASCE)CO.1943-7862.0001688
[15] Radaideh, Moh’D. A., and Rakan Abdelqader. "A proposed cloud-based platform of information technology services delivery management." The Journal of Supercomputing 78, no. 16 (2022): 18258-18287. https://doi.org/10.1007/s11227-022-04600-6
[16] Chen, Shi, Junfei Lei, and Kamran Moinzadeh. "Inventory and supply chain management with auto‐delivery subscription." Production and Operations Management 32, no. 12 (2023): 4068-4087. https://doi.org/10.1111/poms.14078
[17] Hoyos, Maria Camila, Ridley S. Morales, and Raha Akhavan-Tabatabaei. "OR models with stochastic components in disaster operations management: A literature survey." Computers & Industrial Engineering 82 (2015): 183-197.https://doi.org/10.1016/j.cie.2014.11.025
[18] Mete, Huseyin Onur, and Zelda B. Zabinsky. "Stochastic optimization of medical supply location and distribution in disaster management." International Journal of Production Economics 126, no. 1 (2010): 76-84. https://doi.org/10.1016/j.ijpe.2009.10.004
[19] Langston, Craig, and Rima Lauge-Kristensen. Strategic management of built facilities. Routledge, 2013.
[20] Jacobs, F. Robert, William L. Berry, D. Clay Whybark, Thomas E. Vollmann, and Thomas Vollmann. Manufacturing planning and control for supply chain management. New York: McGraw-Hill, 2011.
[21] Jonsson, Anna, and Jan‐Erik Vahlne. "Complexity offering opportunity: Mutual learning between Zhejiang Geely Holding Group and Volvo Cars in the post‐acquisition process." Global Strategy Journal 13, no. 3 (2023): 700-731. https://doi.org/10.1002/gsj.1424
[22] Prystrom, Joanna. "Eco-innovation as a factor of competitiveness on the example of Volvo Car Corporation." Marketing i Rynek 4 (2023): 35-46. http://.doi.org/10.33226/1231-7853.2023.4.4
[23] Eugensson, Anders, and Jan Ivarsson. "What the Car Industry Can Do, Volvo Cars." In The Vision Zero Handbook: Theory, Technology and Management for a Zero Casualty Policy, pp. 1-39. Cham: Springer International Publishing, 2022.https://doi.org/10.1007/978-3-030-23176-7_28-1
[24] Groover, Mikell P. Automation, production systems, and computer-integrated manufacturing. Pearson Education India, 2016.
[25] DuMontier, Clark, Nathanael R. Fillmore, Cenk Yildirim, David Cheng, Jennifer La, Ariela R. Orkaby, Brian Charest et al. "Contemporary analysis of electronic frailty measurement in older adults with multiple myeloma treated in the national us veterans affairs healthcare system." Cancers 13, no. 12 (2021): 3053. https://doi.org/10.3390/cancers13123053
[26] Stevens, Hallam, and Yvonne Ruperti. "Smart food: novel foods, food security, and the Smart Nation in Singapore." Food, Culture & Society 27, no. 3 (2024): 754-774. https://doi.org/10.1080/15528014.2022.2163455
[27] Wu, Wenchuan, Penghua Li, Bin Wang, Yingshang Liu, Tao Xu, Hongwei Du, and Yan He. "Integrated distribution management system: architecture, functions, and application in China." Journal of Modern Power Systems and Clean Energy 10, no. 2 (2022): 245-258. https://doi.org/10.35833/MPCE.2021.000600
[28] Mbiada, Alain Kabo, Bassey Isong, Francis Lugayizi, and Adnan Abu-Mahfouz. "Towards integrated framework for efficient educational software development." In 2023 IEEE/ACIS 21st International Conference on Software Engineering Research, Management and Applications (SERA), pp. 53-60. IEEE, 2023. https://doi.org/10.1109/SERA57763.2023.10197734
[29] Demidowich, Andrew P., Kristine Batty, Teresa Love, Sam Sokolinsky, Lisa Grubb, Catherine Miller, Larry Raymond et al. "Effects of a dedicated inpatient diabetes management service on glycemic control in a community hospital setting." Journal of Diabetes Science and Technology 15, no. 3 (2021): 546-552. https://doi.org/10.1177/1932296821993198
[30] Palange, Atul, and Pankaj Dhatrak. "Lean manufacturing a vital tool to enhance productivity in manufacturing." Materials Today: Proceedings 46 (2021): 729-736. https://doi.org/10.1016/j.matpr.2020.12.193
[31] Vlachos, Ilias P., Rodrigo Martinez Pascazzi, George Zobolas, Panagiotis Repoussis, and Mihalis Giannakis. "Lean manufacturing systems in the area of Industry 4.0: A lean automation plan of AGVs/IoT integration." Production planning & control 34, no. 4 (2023): 345-358. https://doi.org/10.1080/09537287.2021.1917720
[32] Ciliberto, Cristina, Katarzyna Szopik‐Depczyńska, Małgorzata Tarczyńska‐Łuniewska, Alessandro Ruggieri, and Giuseppe Ioppolo. "Enabling the Circular Economy transition: A sustainable lean manufacturing recipe for Industry 4.0." Business Strategy and the Environment 30, no. 7 (2021): 3255-3272. https://doi.org/10.1002/bse.2801
[33] Chang, Miguel, Jakob Zink Thellufsen, Behnam Zakeri, Bryn Pickering, Stefan Pfenninger, Henrik Lund, and Poul Alberg Østergaard. "Trends in tools and approaches for modelling the energy transition." Applied Energy 290 (2021): 116731. https://doi.org/10.1016/j.apenergy.2021.116731
[34] Céspedes-Mota, Armando, Dinesh Shenoy, and Leopoldo Eduardo Cárdenas-Barrón. "Application of lean manufacturing concepts to evolving a policy for engineering education." Education Sciences 11, no. 11 (2021): 755. https://doi.org/10.3390/educsci11110755
[35] Candel, Jeroen JL. "The expediency of policy integration." Policy Studies (2021). https://doi.org/10.1080/01442872.2019.1634191
[36] Lichtig, William A. "The integrated agreement for lean project delivery." Improving healthcare through built environment infrastructure (2010): 85-101. https://doi.org/10.1002/9781444319675.ch6
[37] Rashidian, Sara, Robin Drogemuller, and Sara Omrani. "An integrated Building Information Modelling, Integrated Project Delivery and Lean Construction Maturity Model." Architectural Engineering and Design Management (2024): 1-17. https://doi.org/10.1080/17452007.2024.2383718
[38] Kurdve, Martin, Mats Zackrisson, Magnus Wiktorsson, and Ulrika Harlin. "Lean and green integration into production system models–experiences from Swedish industry." Journal of Cleaner Production 85 (2014): 180-190. https://doi.org/10.1016/j.jclepro.2014.04.013
[39] Morales Peralta, Ariana, Diego Toullier Aguilar, and Pedro Chavez Soriano. "Transport Service Optimization Model using Integrated Tools under the Lean Approach-A Peruvian Case Study." In Proceedings of the 2023 9th International Conference on Industrial and Business Engineering, pp. 212-219. 2023. https://doi.org/10.1145/3629378.3629465
[40] Kanan, Mohammad, Ansa Rida Dilshad, Sadaf Zahoor, Amjad Hussain, Muhammad Salman Habib, Amjad Mehmood, Zaher Abusaq, Allam Hamdan, and Jihad Asad. "An Empirical Study of the Implementation of an Integrated Ergo-Green-Lean Framework: A Case Study." Sustainability 15, no. 13 (2023): 10138. https://doi.org/10.3390/su151310138
[41] Marin-Garcia, Juan A., Pilar I. Vidal-Carreras, and Julio J. Garcia-Sabater. "The role of value stream mapping in healthcare services: A scoping review." International journal of environmental research and public health 18, no. 3 (2021): 951. https://doi.org/10.3390/ijerph18030951 Henrique, Daniel
[42] Barberato, Antonio Freitas Rentes, Moacir Godinho Filho, and Kleber Francisco Esposto. "A new value stream mapping approach for healthcare environments." Production Planning & Control 27, no. 1 (2016): 24-48. https://doi.org/10.1080/09537287.2015.1051159
[43] Choi, Thomas Y., Torbjørn H. Netland, Nada Sanders, ManMohan S. Sodhi, and Stephan M. Wagner. "Just‐in‐time for supply chains in turbulent times." Production and Operations Management 32, no. 7 (2023): 2331-2340. https://doi.org/10.1111/poms.13979
[44] Klug, Florian. "Modelling oscillations in the supply chain: the case of a just-in-sequence supply process from the automotive industry." Journal of Business Economics 92, no. 1 (2022): 85-113. https://doi.org/10.1007/s11573-021-01049-6
[45] Liu, Yan, Bin Guo, Chao Chen, He Du, Zhiwen Yu, Daqing Zhang, and Huadong Ma. "FooDNet: Toward an optimized food delivery network based on spatial crowdsourcing." IEEE Transactions on Mobile Computing 18, no. 6 (2018): 1288-1301. https://doi.org/10.1109/TMC.2018.2861864
[46] Ulmer, Marlin W., Barrett W. Thomas, Ann Melissa Campbell, and Nicholas Woyak. "The restaurant meal delivery problem: Dynamic pickup and delivery with deadlines and random ready times." Transportation Science 55, no. 1 (2021): 75-100. https://doi.org/10.1287/trsc.2020.1000
[47] Hettiaarachchige, Nadeesha, Akila Rathnasinghe, K. A. T. O. Ranadewa, and Niraj Thurairajah. "Lean integrated project delivery for construction procurement: the case of Sri Lanka." Buildings 12, no. 5 (2022): 524. https://doi.org/10.3390/buildings12050524
[48] McHugh, Kevin, Bhargav Dave, and Marzia Bolpagni. "THE ROLE OF LEAN IN DIGITAL PROJECT DELIVERY."https://doi.org/10.24928/2023/0214
Downloads
Published
Issue
Section
License
Copyright (c) 2025 The Author(s)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
