SILITONGA, R.; SUKWADI, R.; JOU, Y.; ALAMSYAH, M. Customer satisfaction in quality measurement services: A hybrid customer satisfaction analysis. Journal of Modern Manufacturing Systems and Technology, [S. l.], v. 5, n. 2, p. 59–68, 2021. DOI: 10.15282/jmmst.v5i2.6853. Disponível em: https://journal.ump.edu.my/jmmst/article/view/6853. Acesso em: 19 apr. 2024.