AL-KIYUMI, R. K. .; AL-HATTALI, Z. N. .; AHMED , E. R. . Operational Risk Management and Customer Complaints in Omani Banks. Journal of Governance and Integrity, [S. l.], v. 5, n. 1, p. 200–210, 2021. DOI: 10.15282/jgi.5.1.2021.7031. Disponível em: https://journal.ump.edu.my/jgi/article/view/7031. Acesso em: 23 may. 2022.