Jalani, Norashikin, Azizan Azit, Wan Khairul Anuar Wan Abd Manan, and Mazita Mokhtar. “THE INFLUENCE OF SELF-SERVICE EXPERIENCES ON CUSTOMER SATISFACTION”. International Journal of Industrial Management 17, no. 4 (December 13, 2023): 186–194. Accessed July 27, 2024. https://journal.ump.edu.my/ijim/article/view/10023.