Muhammad Kashif, M. H. . Ahmad, and M. W. . Ali Khan. “AN EMPIRICAL STUDY OF EMOTIONAL LABOR ON CUSTOMER LOYALTY INTENTIONS WITH MEDIATING ROLE OF PERCEIVED SERVICE QUALITY IN BANKING SECTOR”. International Journal of Industrial Management, vol. 13, no. 1, Apr. 2022, pp. 479-90, doi:10.15282/ijim.13.1.2022.7037.