PANG KIM KWONG; JAGANNATHRAO, V.; HAJI MOHD SAUH, S.; SHANMUGANATHAN, G. COURTESY MODERATOR ANALYSIS OF BUSINESS SERVICE ETIQUETTE AND CUSTOMER SATISFACTION IN HOTELIERS’ SERVICE INTENTION. International Journal of Industrial Management, [S. l.], v. 3, n. 1, 2017. Disponível em: https://journal.ump.edu.my/ijim/article/view/10865. Acesso em: 30 jun. 2024.