PANG KIM KWONG; JAGANNATHRAO, Vadiraj; HAJI MOHD SAUH, Shuhaimi; SHANMUGANATHAN, Gomathi. COURTESY MODERATOR ANALYSIS OF BUSINESS SERVICE ETIQUETTE AND CUSTOMER SATISFACTION IN HOTELIERS’ SERVICE INTENTION. International Journal of Industrial Management, [S. l.], v. 3, n. 1, 2017. Disponível em: https://journal.ump.edu.my/ijim/article/view/10865. Acesso em: 4 apr. 2025.