Siti Nur Syamimi Mat Zain, Nor Azuana Ramli, and Rose Adzreen Adnan. “CUSTOMER SENTIMENT ANALYSIS THROUGH SOCIAL MEDIA FEEDBACK: A CASE STUDY ON TELECOMMUNICATION COMPANY”. International Journal of Humanities Technology and Civilization, vol. 7, no. 2, Dec. 2022, pp. 54-61, doi:10.15282/ijhtc.v7i2.8739.