Rahmisafa binti Hamid, Hasmadi bin Hassan and Muzafar bin Mat Yusof (2021) “ISO 9001 CERTIFICATION AND SERVICE QUALITY DELIVERY IN MALAYSIAN HIGHER EDUCATION INSTITUTIONS: A CONCEPTUAL MODEL ”, International Journal of Humanities Technology and Civilization, 6(1), pp. 60–65. doi: 10.15282/ijhtc.v6i1.6671.