RAHMISAFA BINTI HAMID; HASMADI BIN HASSAN; MUZAFAR BIN MAT YUSOF. ISO 9001 CERTIFICATION AND SERVICE QUALITY DELIVERY IN MALAYSIAN HIGHER EDUCATION INSTITUTIONS: A CONCEPTUAL MODEL . International Journal of Humanities Technology and Civilization, [S. l.], v. 6, n. 1, p. 129–137, 2021. Disponível em: https://journal.ump.edu.my/ijhtc/article/view/6671. Acesso em: 15 jun. 2025.