Rahmisafa binti Hamid, Hasmadi bin Hassan, & Muzafar bin Mat Yusof. (2021). ISO 9001 CERTIFICATION AND SERVICE QUALITY DELIVERY IN MALAYSIAN HIGHER EDUCATION INSTITUTIONS: A CONCEPTUAL MODEL . International Journal of Humanities Technology and Civilization, 6(1), 129-137. https://journal.ump.edu.my/ijhtc/article/view/6671