1.
Rahmisafa binti Hamid, Hasmadi bin Hassan, Muzafar bin Mat Yusof. ISO 9001 CERTIFICATION AND SERVICE QUALITY DELIVERY IN MALAYSIAN HIGHER EDUCATION INSTITUTIONS: A CONCEPTUAL MODEL . IJHTC. 2021;6(1):129-137. Accessed April 17, 2025. https://journal.ump.edu.my/ijhtc/article/view/6671